Shop Policies
Our Dog Grooming Policies
Please take a moment to review our dog grooming policies before booking your pet’s next appointment at Teddy’s Dog House. These guidelines help us keep every groom safe, calm, and on schedule. You can find current rates on our pricing page, and our team is always happy to answer questions through our contact page.
Appointment Policy
To help us serve all of our clients, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellations
Appointments canceled with less than 24 hours’ notice may be charged up to 50% of the scheduled service.
No-Call, No-Show
Clients who do not arrive for their appointment and do not contact us may be charged up to 100% of the scheduled service. Future appointments may also require a non-refundable deposit before scheduling.
Late Arrival Policy
If you’re running late, please call us as soon as possible.
- Clients arriving 15 minutes or more after their scheduled appointment may need to be rescheduled.
- If we are able to accommodate a late arrival, your pet’s groom may be modified based on the time remaining.
- Repeated late arrivals may require a non-refundable deposit before scheduling future appointments.
Matted Coat Policy
At Teddy’s Dog House, your pet’s comfort and safety always come first.
Severely matted coats can cause pain, skin irritation, restrict movement, and hide underlying skin conditions. In many cases, the kindest and safest option is to remove the matting by clipping the coat short.
By choosing our grooming services, you acknowledge that:
- Our groomers will determine the safest and most humane grooming method for your pet.
- We will make every reasonable effort to preserve coat length whenever possible; however, this cannot be guaranteed.
- Shaving a severely matted coat may reveal pre-existing skin conditions, sores, bruising, irritation, hot spots, parasites, or other issues that were hidden beneath the matting.
- Teddy’s Dog House is not responsible for medical conditions or after-effects resulting from the removal of a severely matted coat.
If extensive dematting is not in your pet’s best interest, we will recommend a shave-down to ensure your pet’s health, safety, and comfort.
Pet Pickup Policy
We will notify you as soon as your pet is ready for pickup.
To help us provide a calm, safe, and comfortable environment for all pets, we ask that pets be picked up within one hour of notification whenever possible.
If you anticipate being delayed, please let us know so we can make appropriate arrangements.
A late pickup is defined as picking up your pet more than one hour after you have been notified that your pet is ready, unless prior arrangements have been made.
Late Pickup Fees
- First late pickup: Courtesy warning.
- Second late pickup: $15 late pickup fee.
- Third and subsequent late pickups: $25 late pickup fee per occurrence.
Deposits
When required, deposits are non-refundable and will be applied toward your pet’s next completed grooming appointment.
Deposits may be required due to repeated late arrivals, late cancellations, or no-shows.
If the appointment associated with a required deposit is canceled with less than 24 hours’ notice or results in a no-call, no-show, the deposit will be forfeited.
We understand that unexpected situations can arise. While these policies help us serve all of our clients fairly, Teddy’s Dog House reserves the right to waive or modify these policies at our discretion based on the circumstances.
Thank you for respecting our time and helping us provide every pet with the time, patience, and compassionate care they deserve.
